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Indent

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Manage Rates

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Frequently Asked Questions

<p>We've created this FAQ with the most commonly asked questions to help you find answers quickly.</p><div class="raw-html-embed">
    


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<div class="faq-container">
    <div class="faq-item">
        <div class="faq-question">Why can’t I upload the POD?</div>
        <div class="faq-answer">
            The load must be marked as <strong>"Delivered"</strong> before uploading the POD. Update the status and try again.
        </div>
    </div>

    <div class="faq-item">
        <div class="faq-question">How do I cancel an Indent?</div>
        <div class="faq-answer">
            Shippers can cancel an indent directly from the UI under the <strong>Indents</strong> section.
        </div>
    </div>

    <div class="faq-item">
        <div class="faq-question">Why is vehicle tracking not working?</div>
        <div class="faq-answer">
            If tracking shows <strong>“Unavailable”</strong> or <strong>“Consent Pending”</strong>, provide consent:<br>
            - <strong>Airtel/Vodafone/BSNL</strong>: Call <strong>7303777719</strong> and press <strong>1</strong>.<br>
            - <strong>Jio</strong>: Give a <strong>missed call</strong> to <strong>9982256700</strong>.
        </div>
    </div>

    <div class="faq-item">
        <div class="faq-question">Why are my loads not visible under Billing?</div>
        <div class="faq-answer">
            Loads appear based on the <strong>billable event</strong> set by the customer’s billing policy. If set to <strong>"POD Submission,"</strong> submit the POD to make the loads visible.
        </div>
    </div>

    <div class="faq-item">
        <div class="faq-question">Why can't I add LR Details?</div>
        <div class="faq-answer">
            LR cannot be added once the indent state is marked as <strong>"Marked Out"</strong>.
        </div>
    </div>

    <div class="faq-item">
        <div class="faq-question">Who can increase PO limit?</div>
        <div class="faq-answer">
            The PO limit can be increased by an <strong>Admin</strong>.
        </div>
    </div>
</div>



</div>

How do I create loads?

How do I process indents?

<p><span style="color:hsl(0, 0%, 0%);">LTL (Less-Than-Truckload) shipping is used when the freight does not require a full truck. This guide walks you through the step-by-step process of creating an LTL manifest in TransportOne.</span></p><p><span style="color:hsl(0, 0%, 0%);">After you indent and create a load, you manifest it to hand it over to the transporter. During this process, you update key information such as invoices, pickup type, and point-of-contact details. Once you submit the manifest, the system assigns the load to the selected transporter for pickup.</span></p><h2><span style="color:hsl(0, 0%, 0%);">Creating an LTL Manifest</span></h2><h3><span style="color:hsl(0, 0%, 0%);">Step 1: Select or Create a Load</span></h3><p><span style="color:hsl(0, 0%, 0%);">1. After indenting a load, navigate to the <strong>Load</strong> screen.</span></p><p><span style="color:hsl(0, 0%, 0%);">2. Either <strong>create a new load</strong> or <strong>select an existing load</strong> you wish to manifest.</span></p><figure class="image"><img src="https://cdn-assets.productfruits.com/fbf18385-1603-4e4c-af47-a17bc0d7ca72"></figure><p><span style="color:hsl(0, 0%, 0%);">3. You can also create a load directly from the <strong>Indent</strong> screen if you have the required permissions.</span></p><h3><span style="color:hsl(0, 0%, 0%);">Step 2: Click <strong>Manifest</strong></span></h3><ul><li><span style="color:hsl(0, 0%, 0%);">On the selected load, click the <strong>Manifest</strong> button.</span></li></ul><h3><span style="color:hsl(0, 0%, 0%);">Step 3: Choose the Pickup Type</span></h3><p><span style="color:hsl(0, 0%, 0%);">You’ll be prompted to select one of the following pickup types:</span></p><ul><li><span style="color:hsl(0, 0%, 0%);"><strong>Direct Pickup</strong></span></li></ul><p><span style="color:hsl(0, 0%, 0%);">The pickup is coordinated manually (e.g., via phone or message).</span></p><figure class="image"><img src="https://cdn-assets.productfruits.com/2110f973-b678-422f-bf41-f4031b579841"></figure><ul><li><span style="color:hsl(0, 0%, 0%);"><strong>Online Pickup</strong></span></li></ul><p><span style="color:hsl(0, 0%, 0%);">The pickup is managed through the TMS system.</span></p><p><span style="color:hsl(0, 0%, 0%);"><strong>Important:</strong> Ensure the following are completed before initiating an online pickup:</span></p><ul><li><span style="color:hsl(0, 0%, 0%);"><strong>Invoices</strong>: If not available, go back and upload them.</span></li><li><span style="color:hsl(0, 0%, 0%);"><strong>POC (Point of Contact) Details</strong>: Missing details (e.g., for locations like Delhi 110045 or Goa 403601) must be updated.</span></li></ul><figure class="image"><img src="https://cdn-assets.productfruits.com/a17dac23-d02d-43aa-80c6-a20d6090f544"></figure><h3><span style="color:hsl(0, 0%, 0%);">Step 4: Upload Invoices &amp; Update POC Details</span></h3><ol><li><span style="color:hsl(0, 0%, 0%);">Return to the <strong>Indent</strong> or <strong>Load</strong> screen. (depending on the permission you have to access modules).<img src="https://cdn-assets.productfruits.com/65f8f27c-c045-4352-8b19-39012ccd1684"></span></li><li><span style="color:hsl(0, 0%, 0%);">Upload missing invoices and update POC details as needed.<img src="https://cdn-assets.productfruits.com/a558c7ef-5b8a-4b23-bf11-c83a434403eb"></span></li><li><span style="color:hsl(0, 0%, 0%);">Once updated, return to the Manifest screen.</span></li></ol><h3><span style="color:hsl(0, 0%, 0%);">Step 5: View Transporter Recommendations</span></h3><ul><li><span style="color:hsl(0, 0%, 0%);">Scroll down to see <strong>transporter recommendations</strong>.</span></li><li><span style="color:hsl(0, 0%, 0%);">Click the <strong>refresh icon</strong> to view updated suggestions in the dropdown.</span></li></ul><p><span style="color:hsl(0, 0%, 0%);"><img src="https://cdn-assets.productfruits.com/f578b010-d5b8-4215-b97a-fa4094a7c55b"></span></p><h3><span style="color:hsl(0, 0%, 0%);">Step 6: Submit the Manifest</span></h3><ul><li><span style="color:hsl(0, 0%, 0%);">Click <strong>Submit</strong> to complete the manifest process.</span></li></ul><figure class="image"><img src="https://cdn-assets.productfruits.com/5f530b4b-cdee-45fb-9412-52bca82222ba"></figure><h2><span style="color:hsl(0, 0%, 0%);">What Happens Next?</span></h2><p><span style="color:hsl(0, 0%, 0%);">Once manifested, the load:</span></p><ul><li><span style="color:hsl(0, 0%, 0%);">Moves to the <strong>Allocated</strong> tab in the <strong>Load</strong> app, and is assigned to the selected transporter, and&nbsp;</span></li><li><span style="color:hsl(0, 0%, 0%);">Shows <strong>Requested</strong> status in the <strong>Indent</strong> app, indicating the load has been sent to the transporter for pickup.</span></li></ul><p><span style="color:hsl(0, 0%, 0%);">The transporter will then <strong>accept or reject</strong> the request.</span></p><p><span style="color:hsl(0, 0%, 0%);">To continue from here, follow the steps outlined in the Indent module:</span><br><a href="https://transportone.getos1.com/en/article/indent#2.-after-the-transporter-accepts,-they-will-assign-the-vehicle-and-provide-details.-the-status-will-change-to-accepted."><span style="color:hsl(0, 0%, 0%);">What happens after a transporter accepts the load?</span></a></p><p>&nbsp;</p><p>&nbsp;</p>

Manifest LTL Loads in TransportOne (Less-Truck-Load)

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